Autobiography Essay Essay

Many people in today’s society think just because I am a young lady I have an easy fun filled life. Well, that is not true. Life has many ups and downs but it is up to us whether we want it to be a successful one or not. Life is filled with obstacles for us to overcome no matter how tragic. Back in 2009, the most unexpected tragedy I thought that would never happen occurred. My grandfather died in September and my grandmother died in December. It was a hard and difficult time for me because they both died within a matter of four months apart from each other. Another incident occurred that was almost fatal. My brother was involved in a car accident in Kemp Road last year May. The accident was so horrific, the right side of his body was paralyzed. He had to do therapy at Doctors Hospital so he could drive and walk properly again. Sometime in everyone’s life, they are either nervous or scared to take an examination. I had my experience of nervousness when I had to take my national examination. In the Bahamas, the national examination is a test students would have to take for the Bahamas General Certificate of Secondary Education (B.G.C.S.E.) or the Bahamas Junior Certificate (B.J.C.). The exam I had to take was Music which consists of theory and a practical exam. Theory means to listen to a musical piece and answer questions about it and practical means to play a musical piece. When it was my turn to perform my musical piece, I panicked but I tried my best to keep calm. Yes, millions of butterflies were in my stomach just like any other person would have before a big exam like that one. As I played my piece, the millions of butterflies I was experiencing were decreasing by each note I played. By the time as I finished playing my piece, I was confident I passed and I did with a B. One of my greatest successes I achieved in my life is graduating from Aquinas College Catholic High School and receiving my diploma. I was very  satisfied with my accomplishment and achievement and made my parents proud. My other success in life is obtaining my driver’s license. For a teenager, having your license is a big deal because it is one step closer to freedom. Most persons could not say they have their first godchild until the age of 30, but I had the privilege of having my first godchild at the age of 16. Her name is Danielle Rigby and she is my pride and joy. Some other successes in my life are cooking and playing the flute from the age of 10, playing my clarinet from the age of 15 and being accepted into the great Bethune Cookman University. Some of the Bahamian dishes I can make are curry chicken and white rice, friend plankton, potato salad, BBQ ribs, minced lobster and many more. I have been playing the flute for nine years and counting, and I treat it just like a young baby. My future goals and aspirations are to graduate from college with honors, obtain a career where I can prove I am worth being there by working to the best of my ability and having a family of my own someday. All of these things I went through to become the young lady I am today. This is my life, my story.

National Government in America 1775 to 1789

Americans developed many types of â€Å"national† governments between 1775 to 1789. Each of these variations in centralized governments served different purposes through out this time period. They also represented the ideologies and fears of the people in how they were regarded, empowered, and organized. One of the first unified fronts that the colonial states presented in a form of centralized governments was the formation of the Second Congress. The Second Congress met on May 10, 1775 in Philadelphia. It had many of the same restrictions that the First Congress had when it met in September 1774. Their purpose was to perform in two contradictory ways. First they had to raise money for an army. All the while negotiating a reconciliation with England. Some of the delegates included, John Hancock, John and Samuel Adams, John Dickinson, George Washington, Benjamin Franklin, and James Madison. Although these delegates were, for the most part, of the same mind in 1775, times would later change them: influencing all of them in different political directions. This Congress had virtually no power. They did not have any authority to write or change laws. But they could raise an army, finance the war, gathering a pro-independence coalition, and they could explore diplomatic alliances with foreign countries. So little power was given to Congress, by the states, because of a deeply embedded fear of a powerful centralized government. Unwilling to repeat the mistake made in Britain, placing so much power in such a small governing body, was something that the states strived to not repeat. And they kept that in mind when they elected to draft the Articles of Confederation. The Articles of Confederation, drafted by John Dickinson in May 1775, allowed Congress to issue bills, borrow money, to settle all disputes between states, and to administer unsettled western lands. However, many state governments did not like the last two provisions (settle disputes between states and control all western lands). Those issues would cause Congress to debate the Articles for years. To amend the Articles, all states had to unanimously agree to the changes. Again the second class powers given to the national government was due to the states fear of an all-powerful central government. For it could potentially jeopardize the freedoms of the people it governed. Just like it had when the king of England and Parliament passed various revenue generating taxes on the colonies without representation. By 1781 economic turmoil began to weaken the newly formed confederation of the states. The cost of the war had plunged the colonies into economic hardship. From 1781 to 1788 is known as the â€Å"critical period.† After the revolution the first priority was to pay for the war itself. Congress had given land certificates to solders that fought in the war against the British, as payment for their service. They had also printed money to pay for the military supplies and pay solders, but the money was never backed by â€Å"hard money.† Hard money is gold or silver. In 1775 this printed money had some value, but it was virtually worthless by 1781. Many states had also printed paper money in excess, as well. Further confusing and disrupting the economy and plunging the country into deeper economic debt. Even though Congress was granted the right to print money, it did not have the right to tax. Without the ability to tax, Congress had no means of collecting revenue to pay for the war. A weakness that was discovered when Robert Morris served as Superintendent of Finance for the Confederation from 1781 to 1784. Morris originally proposed a five-percent impost tax on all imported goods into the country. But most coastal states already had impost taxes, which they used to pay for their potions of the war debt. Also Congress did not have the authority to impose such taxes on the states populations according to the Articles of Confederation. Nor did they have any means of enforcing compliance of such tax laws. This proposal was soon dropped. A second plan by Morris called for a nationally supported bank that would hold Congress†s hard money along with other investors and private citizens. In return the bank would give the government short-term loans. This plan also allowed the bank to print â€Å"banknotes.† Banknotes were paper money that was backed by hard money in the bank vaults: therefore they would not depreciate in value. The theory behind this was that with paper money backed by hard money it would provide the nation with some economic stability. Morris† national bank worked with limited success. The bank was relatively small; it printed little money (even thought it actually printed more paper money than what it could back in hard money) for circulation. Therefore, it had limited impact on the economy: providing little stability. In the fall of 1786 the economic troubles of the Confederation reached a peak. Armed men threatened the courts in Massachusetts over the newly imposed taxes passed by the state. Not only were additional taxes passed, but also the state insisted that they be paid in hard money. Most citizens at the time had little hard money on hand. This caused many to arm themselves again, in protest against the hardships that the government was imposing on them. Daniel Shays was the leader, who was a farmer, and also had served as a captain in the Continental army during the revolution. Shays, with 2,500 other, marched on the courts of Massachusetts. James Bowdoing, governor of Massachusetts at the time, quickly put the rebellion down. Later this uprising would be called Shays Rebellion. The significance of Shays Rebellion was that it demonstrated that the nation was still in unrest. Originators of the revolution found themselves on the other side of the table. In their efforts to repay the war debt and maintain a standard of living and success of their businesses, they had placed economic hardships on the people in the form of excessive taxes. Although Congress and the state governments had few options (one being to print money in excess or to heavily tax the people), some thought that there was a better way. Economic problems come from the simple fact that all thirteen states printed their own money. Some states (with strong economies: Virginia and New York) relied on taxes solely to repay their portions of the war debt quickly. While other states that had poor economies simply printed more money to compensate for monetary fluctuations. One theory was that if a unified economy could be established it would help ease the situation and growing tensions. But to have that you would need a unified national government, one with more powers than the present Congress had to manage it. At the prompting of James Madison, the Virginia legislature called a meeting of the states. The way this meeting was called bypassed the confederation Congress. The purpose of this meeting was to try and modify the Articles of Confederation, to give Congress power to regulate trade in hopes to improve the economic problems. But only five of the nine states, which agreed to participate, attended. Out of those who did attend, all had the same impression of a pending national crisis. So the meeting was rescheduled for Philadelphia in May 1787 in order to try and get more participants to attend. During the time it took for a quorum to gather, Madison and the Virginian delegates drafted a fifteen-point plan, which totally restructured the confederation. Once the seriousness was reveled of what was really under discussion, it was unanimously decided to keep all of the proceedings completely confidential. To help keep order, George Washington was elected to preside over the convention. Virginia was the first to propose vast changes in the federal government. Their plan, presented by Edmund Randolph, called for a three-branch government. With a two chamber legislature, a powerful executive, and judiciary branch. This government operated directly on the people. Congress had the right to veto state legislation, coerce states militarily to obey national laws, and to legislate in areas were states are incompetent. The executive and judiciary branch could veto jointly any legislation presented by Congress. To say the least this plan was heavily debated. But it did not meet any out right opposition. William Paterson, who was from New Jersey, presented an alternative plan in mid June. This plan became know as the New Jersey Plan and resembled some of the Articles of Confederation. It had a single house Congress in which the states would have one vote. But it would have a shared three-man presidency, of who were elected by Congress. This three-man group took the place of the executive and judiciary branches. This plan gave vast powers to Congress: it was allowed to regulate trade, and to use force on unruly states. However, the plan still rested on the confederation principle of the national government that was to be an assembly of states and not of the people. A compromise later broke the heavy debates over the two plans. By mid July it was agreed that the new form of government should be a three-branch government with supreme power over the states and bicameral legislature (with a Lower House of Representatives appointed by population and the Senate who represented each state). In the Senate the two senators could vote independently of each other. This was the first emergence of the present day federal government; a government based on the representation of the people. The next hurtle was to define who the people were. In southern states they had large majorities of people who could not vote, but would give power to them through the new form of Congress. But these people were slaves: the debate was, are they citizens or are they property. To the southern states they were citizens, with the idea that they would allow more power for them in the Congress. However, smaller northern states with little or no slaves viewed them as property. Who had no right to representation in Congress. This debate created what is known as the â€Å"three-fifths clause.† Which stated that only three-fifths of the non-voting population could be counted when deciding the number of representatives in Congress. With most of the problems out of the way, the next step was to have the thirteen states ratify the new form of government. Only nine states needed to ratify, and pass, the proposal in order to make it law, however, it was going to be an up hill battle. For the states would not give up their powers so easily. The proponents of the new government called themselves Federalist; opponents to the new government took the name of Anti-Federalist. By May 1788, eight of the states ratified the proposal. To help gain more support, the federalists James Madison and John Jay wrote a series of essays called â€Å"The Federalists Papers.† The essays started in October 1787, and totaled eighty-five altogether. They were published in New York newspapers in hopes to win the states vote for the new government. New York was critical to the success of the proposal, after Virginia, New York was the next most influential state. If New York could be persuaded to pass the new form of government it would assure solidity and legitimacy to the new government. Even though Virginia and New York†s ratification was not necessary to the passing of the new government, the federalists wanted to have a unanimous vote. Having these two states would help in pulling the remaining two states in (North Carolina and Rhode Island) into a unanimous agreement among the thirteen states. These two states did finally ratify the new government, but not until May of 1790, and at that, they barely ratified the new government by only a two-vote margin. Prior to the revolution the ideology that prevailed was that government should be local, and directly represent the people. If a government was to be too large and to far from the people it served, it had the potential to become a dictatorship in its management of country affairs. But because of the economic strain of the war, the thirteen different economies and monetary systems were not adequate. Nor could they stabilize the economics of the confederacy. A few politicians of the time (like James Madison and Alexander Hamilton) had a vision of a more powerful centralized government that would be able to bring the states in line with national policy and help to stabilize the local economies. While showing the world a unified front among the states. Several debates would develop over the idea of a more powerful government over such things as the definition of representation by population, the western territories, and the power of the states vs. the power of the federal government and Congress. Compromises, persuasive arguments, and essays would have to be made by everyone. But finally, in May of 1790, the thirteen states would agree on a larger, more powerful federal government. Which had authority over the states in matters of taxation, trade, and fundamental laws that transverse state lines.

Lesson Plan for Student Centered Learning Strategies

Learning Strategies Lesson Learning Strategies Lesson According to Dr. Deshler, most students begin to experience a performance gap in the fifth grade (Laureate Education, Inc. , 2012a). The bridge to close this gap is built by changing the pedagogy of the teacher and the learning strategies of the students. The learning strategies taught to the students enable them to develop into independent thinkers and learners (Friend & Bursuck, 2009). Student-centered learning incorporates effective learning strategies with the mathematics curriculum and provides students with the means to meet their potential.Every sixth grade student learns to transition from multiplication with numbers to variables. This transition also includes a development from the distributive property of a monomial times a binomial to the product of two binomials. Finding the product of two binomials can be a daunting task, unless students are presented the material in connection with a learning strategy that they are a ble to master. The lesson, found in the appendix, is designed to facilitate the evolution of multiplication of monomials and binomials.It was taught to one struggling seventh grade student who is the product of social passing throughout her mathematical career. The mathematics was written to help the young lady succeed, despite other mathematical shortcoming that could stand in her way. The lesson was designed to begin with a review of mathematical vocabulary and the distributive property. Students learn better when new concepts are anchored to known or familiar ideas. The young lady has a solid understanding of the distributive property, but struggles with vocabulary.The warm-up program and Activity 1 provide the opportunity to align the vocabulary with the process that she has already mastered. This prior knowledge was then completed under a guided practice, with the student summarizing the process in her own words giving her ownership of the concept. The next step in the lesson w as to connect the distributive property to multiplying binomials. Although this is an effective method for simplifying these products, it requires more writing and can be time consuming. With these hindrances in mind, the lesson moved into teaching the multiplication of binomials using the FOIL strategy.FOIL stands for the product of the First terms plus the product of the Outer terms plus the product of the Inner terms plus the product of the Last terms. The lesson connected these products to the corresponding letters of the word. Another method was taught during the FOIL process and this method was the quickest for her to acquire. It entailed drawing the lines to connect the First terms, the Outer terms, the Inner terms and the Last terms. When drawn above and below the binomials, the lemonhead face is formed.After numerous examples of these methods were practiced, the student completed some on her own. At the end of our time together, she went home with 10 problems assigned throu gh our online mathematics program, Digits. Her score showed that she correctly worked 8 out of 10 problems correctly. Upon looking at her mistakes, both were errors in multiplying positive and negative numbers. According to Benson (2012), student-centered learning promotes authentic learning, helps students develop critical thinking skills and increases metacognitive awareness.By working through a well-developed lesson, teachers have the opportunity to teach, model and cue the use of various student-centered learning strategies (Laureate Education, Inc. , 2012 b). Students, with and without special needs, struggle to attain the skills learned throughout their educational careers. By becoming strategic learners, students are able to move past their difficulties through the incorporation of effective learning strategies. References Benson, S. (2012). The Relative Merits of PBL (Problem-Based Learning) in University Education. Online Submission. Retrieved April 2, 2013.Friend, M. , & B ursuck, W. D. (2009). Including students with special needs: A practical guide for classroom teachers (5th Ed. ). Upper Saddle River, NJ: Merrill. Laureate Education, Inc. (Executive Producer). (2012a). Content Enhancements. [Webcast]. Baltimore: Author. Laureate Education, Inc. (Executive Producer). (2012b). Learning Strategies. [Webcast]. Baltimore: Author. Appendix Lesson Plan- Multiplication of binomials Standard: 6. EE. A. 3 Apply the properties of operations to generate equivalent expressions Warm-Up Problem (WUP) What do the following words mean?Product, sum, difference, binomial, increased by, decreased by Rewrite as 3(1+-2x) Rewrite as 3(1+-2x) Activity 1: Review the Distributive Property Directions: Multiply Ex. 1 4(5x + 7)Ex. 2 3(1 – 2x) 4(5x) + 4(7) 3(1) + 3(-2x) Rewrite as -8(-1+-9x) Rewrite as -8(-1+-9x) 20x + 28 3 + -6x = 3 – 6x Ex. 3 -2(6x + 11)Ex. 4 -8(-1 – 9x) -2(6x) + -2(11) -8(-1) + -8(-9x) -12x + -22 = -12x – 22 8 + 72x Activity 2: Tr y these on your own (OYO)! OYO 1 -5(x – 10)OYO 2 Write a brief summary of -5 (1x + -10)how to use the distributive property. 5(1x) + -5 (-10) -5x + 50 Activity 3: Multiply two binomials using the distributive property Ex. 5 (3x + 4)(x + 5)Ex. 6 (x + 3)(x – 12) 3x(x + 5) + 4(x + 5) x(x – 12) + 3(x – 12) 3Ãâ€"2 + 15x + 4x + 20 x2 – 12x + 3x -36 3Ãâ€"2 + 19x + 20 x2 – 9x – 36 (Continued on next page) Ex. 7 (3 – 2x)(2 – 3x)Ex. 8 (x + 2)(5x – 6) 3(2 + -3x) + -2x(2 + -3x) x(5x + – 6) + 2(5x + -6) 6 + -9x + -4x + 6Ãâ€"2 5Ãâ€"2 +-6x + 10x + -12 6Ãâ€"2 + -13x + 6 5 x2 + 4x – 12Activity 4: Try these on your own (OYO)! OYO 3 (3x -1)(2x + 5)OYO 4 (x + 4)(x – 12) 3x(2x + 5) + -1(2x + 5) x(x + -12) + 4(x + -12) 6Ãâ€"2 + 15x + -2x + -5 x2 + -12x + 4x + -48 6Ãâ€"2 + 13x + -5 x2 + -8x + – 48 Activity 5: Multiply two binomials using FOIL (x + a)(x+b) F multiply the FIRST terms in the parentheses + O multiply the OUTSIDE terms in the parentheses + I multiply the INSIDE terms in the parentheses + L multiply the LAST terms in the parentheses Ex. 9 (3x + 4)(x + 5)Ex. 0 (x + 3)(x – 12) = (x + 3) (x + -12) F + O + I + LF + O + I + L (3x)(x) + (3x)(5) + (4)(x) + (4)(5) (x)(x) + (x)(-12) + (3)(x) + (3)(-12) 3Ãâ€"2 + 15x + 4x + 20 x2 + -12x + 3x + -36 3Ãâ€"2 + 19x + 20 x2 + -9x + -36 Ex. 11 (3 – 2x)(2 – 3x)Ex. 12 (x + 2)(5x – 6) (3 + -2x) (2 + -3x) (x+2)(5x+ -6) F + O + I + LF + O + I + L (3)(2) + (3)(-3x) + (-2x)(2) + (-2x)(-3x) x)(5x) + (x)(-6) + (2)(5x) + (2)(-6) 6 + -9x + -4x + 6Ãâ€"2 5Ãâ€"2 +-6x + 10x + -12 6Ãâ€"2 + -13x + 6 5 x2 + 4x + -12 Activity 6: Try these on your own (OYO)! OYO 5 (3x -1)(2x + 5)OYO 6 (x + 4)(x – 12) (3x + -1)(2x + 5) (x + 4) (x + -12) F + O + I + LF + O + I + L (3x)(2x) + (3x)(5) + (-1)(2x) + (-1)(5) (x)(x) + (x)(-12) + (4)(x) + (4)(-12) 6Ãâ€"2 + 15x + -2x + -5 x2 + -12x + 4x + -48 6Ãâ€"2 + 13x + -5 x2 + -8x + â⠂¬â€œ 48Activity 7: Applications Christina has a square garden. When she increases her garden’s width by 3 meters and decreases its length by 4 meters, the garden’s area is 60 m2. What are the dimensions of the garden before she changed everything? Step 1: Draw a picture and label X+3 X+3 X X X-4 X-4 X X Step 2: Write an equation A = L * W 60 = (x+3)(x-4) Step 3: Guess and Check (answer is 9 m)

Personal Trainer Essay

1. What options does Personal Trainer have for developing a new system? What are some specific issues and options that Susan should consider in making a decision Creating a web site that allows members to login and access information about their personalized fitness program. Susan needs to do some research and find out what internet development environments she wants to use such as web sphere or .net by Microsoft. Susan needs to look at the similarities and differences between the old and new center. 2. Susan has been asked to prepare a system requirements document and deliver a presentation to the management team. What should be the main elements of the system requirements document? Susan needs to create a document that includes an introduction, summary, findings, recommendations, time and cost estimates, expected benefits and an appendix, and maybe to also include charts, graphs, and/or other helpful visuals in the document to support her presentation. 3. Based on the suggestions in Part A of the Systems Analyst’s Toolkit, what visual aids should Susan use during her presentation? Susan should use power point as a visual aid, some flip charts, overhead transparencies, videos, slides, to improve her presentation. She should also prepare a contingency plan in case anything was to happen to her presentation. 4. Susan wants to prepare a presentation that will calculate the total cost of ownership for the system. What financial analysis tools are available to her, and what are the advantages (and possible disadvantages) of each tool? Payback Analysis – is the process of determining how long it takes an information system to pay for itself. The time it takes to recover the systems cost is called the payback period. Susan Can use this tool to see how long it will take to recoup her costs. Return on Investment (ROI) – percentage rate that measures profitability by comparing the total net benefits (return) received from a project to the total costs. Susan can use this tool to calculate how long it will take to see a return on her investments Net Present Value (NPV) – This tool will

Future world Essay Example | Topics and Well Written Essays - 1000 words

Future world - Essay Example Governments across the globe are willingly and solidly supporting a human genome project that will totally map the chromosomes of all human beings. Advocates of genetic testing, genetic engineering, and cloning are strongly testifying to the massive benefits the human genome project will bring to humanity. But numerous questions are still bothering the critical public: What will the world look like in regard to genetic testing, genetic engineering, and cloning? Can the information learned from the Human Genome Project be used to eradicate disease? What are the ethical implications and how might this power be misused? This essay provides brief answers to these unsettling issues. When you come right down to it, the reason that we did this job is because it was an organic necessity. If you are a scientist, you cannot stop such a thing. If your are scientist, you believe that it is good to find out how the world works; that it is good to find what the realities are; that it is good to turn over to mankind at large the greatest possible power to control the world. The interesting point in Oppenheimer’s statement is his stress on the idea that science, as well as technology, is inevitable and relentless with the concurrent argument that its objective is to manipulate nature (Annas, 1989, 1), conflicting ideas that appear similarly at the core of the human genome project. The Wall Street Journal looks more accustomed and open to the commercial uses and future benefits of genetic engineering, genetic mapping and sequencing, and cloning than National Institutes of Health (NIH), even though Congressional backing of the project is anchored mainly in the expectation that genetic mapping can strengthen the leading position of the United States in the industry of biotechnology (Annas, 1989, 1-2). Thus the question is: What will

Scan Rate Issue at W.M. Morrison Essay Example | Topics and Well Written Essays - 2500 words

Scan Rate Issue at W.M. Morrison - Essay Example ced inventory management process and adoption of online business process are the examples of customer centric business operation strategies of Morrisons. However, the organization is facing critical issues in the scanning process of the consumed items. Long scanning time in the supermarket chains of Morrisons is forcing the customers to wait for so long in queue. It is quite general that each and every individual can get harassed due to these issues (Slack, Chambers and Johnston, 2010, p.34). These specific issues are forcing the existing customers of Morrison to switch over to another brand as the organization is finding it difficult to meet the satisfaction level of the target customers. It is true that the organization has implemented online order processing, order delivering and online payment process. But, inadequate operation management processes affected the business performance and customer service of the organization. Several leading organizations within the industry are imp lementing advanced technological processes and tools in order to enhance several business operation activities. It is important for the organizations to capitalize on the potential business opportunities to sustain in this competitive business environment. Organizations within the UK supermarket retail chain industry are trying to focus on the recent market trend and demand of the target customers. It is quite difficult for an organization to survive in this competitive industry without having skilled and experienced workforce, and highly automotive business operation process. Operation management has become highly challenging for all the organizations within this competitive retail industry as the nature of the industry is becoming highly saturated and competitive. Skills and efficiency of... It is clear from above discussion that being one of the leading organization within the UK supermarket retail chain industry, Morrisons failed to improve its efficiency in the scan rate process. It is highly important for an organization within this particular industry to ensure effective business operation management process in order to provide effective customer service. Now-a-days, people always prefer online consumption facility in daily busy schedule in order to reduce the consumption time in cost. Several potential competitors of Morrison adopted and implemented online business operation start5egy according to the growing market demand and needs of target customers. In addition to this, the organization did not understand the real reason behind the high scan rate. Inadequate strategy development process and lack of effective training for employees affected the entire workplace performance. The organization tried several things to reduce the high scan rate that frustrates the cu stomers to wait for a longer time in a queue. The operation management of the organization increased the target for each and every executive in cash department.

HUMAN RESOURCE MANAGEMENT ASSIGNMENT Essay Example | Topics and Well Written Essays - 2500 words

HUMAN RESOURCE MANAGEMENT ASSIGNMENT - Essay Example This ensures commitment of the staff in achieving company objectives leading to improved performance and productivity and consequently profitability and competitive advantage for the firm. Banco is a medium sized bank with over 300 branches and operates 24hours, seven days thus making its HR function complex. It faces stiff competition from other companies and needs to fulfil the needs of increasing customers prompted by rapid development in service industry of two nearby towns. Being located in an area of low unemployment, Banco needs to formulate policies and strategies that ensure employee retention. Banco policies are formulated at the head office and imposed on the branches despite the difference that exist in different localities and therefore do not consider diversity and cultural issues when making decisions. The management is bureaucratic in nature as no communication channels are available for the staff to communicate with senior administration except through union represen tatives. The company has training and development policy whereby responsibility is put on team leaders. The recruitment policy entails external recruitment by agencies and at the headquarters. Team work is encouraged and performance is measured through set targets which are supposed to be accomplished individually and through team work. The overall goal of the organization is to ensure quality services so as to retain customers and remain competitive in the service industry. Despite all these measures, its HR policies and procedures is not effective leading to labour turnover, absenteeism and declining profitability. The paper will discuss the various HR issues in the bank and appropriate recommendations to ensure the bank achieves its goals. Human Resource Issues and Recommendations Management One of the problems facing Banco is the manner in which it is managed. It is evident that all policies and procedures are formulated at a headquarters and implemented on other branches. The s trategies may be applicable in one branch but not the others due to cultural diversity. For example the rewards given to motivate workers are viewed differently by different individuals and cultures; some appreciate monetary rewards while others may appreciate non monetary rewards such as promotion so as to climb the social class. The local managers are not involved in formulating the policies and therefore they are not committed to implement the same in order to achieve results. The management team is also inexperienced and therefore cannot handle employees at the call centre if they themselves are not confident. The management also does not communicate directly with the staff but does so through the trade union and therefore may not realise the problems the employees are facing and handle them in order to gain loyalty and commitment. Banco can change its management techniques in order to achieve its objectives. It should appreciate diversity at workplace and hence involve local br anch managers in formulating policies and give them autonomy to formulate some policies at branch level in accordance with local needs. This is important in getting the local managers to feel they own the decisions thus are committed to achieving the company objectives. The managers also have knowledge of the area in which the call centres are located and are close to the customers